In-store purchases
Refunds for items purchased in a Firebush store will be issued to the original payment method whenever possible.
If a refund to the original payment method cannot be completed, our team will provide an appropriate alternative in accordance with applicable laws and our store policies.
Where an exchange results in a lower purchase value, any remaining balance may be issued as a Firebush store credit or another refund method available at the time of the transaction. If store credit is issued, it may be redeemed toward future purchases in accordance with its applicable terms.
Online purchases
Once your return has been approved and processed, your refund will be issued to the original payment method used for the purchase, unless an alternative refund method has been agreed upon where permitted.
Returns received by mail are typically processed within 72 hours of arriving at our returns facility. Once your return has been completed, you will receive a confirmation email.
Depending on your payment provider or financial institution, refunds may take up to 14 days to appear in your account after they have been processed.
If you have not received your refund after 14 days, we recommend contacting your bank or payment provider and providing them with your refund confirmation email, as processing times may vary between institutions.
*Refunds are only issued once returned items have been inspected and approved in accordance with our Returns Policy.